1) Booking

  1. A booking can be done a maximum of 3 months before the trip commencement date. Similarly, a booking can be done a minimum of 6 hours before the trip commencement time.
  2. Booking can be done by calling our customer support number at +91 7845002020
  3. An initial deposit needs to be paid by the customer for his booking. The deposit amount is calculated based on the distance and the customer’s estimate of the number of days of travel. And this amount will be adjusted with the final amount at the end of the journey.
  4. A car will be assigned for every trip at least 5 hours before the departure time. The customer will get a SMS confirmation with the car and driver details after the assignment is done.
  5. Customer needs to carry the SMS showing the booking confirmation, for identification purpose.
  6. Full payment has to be done for hotel stay on the time of booking the cab services


2) Trip completion and settlement

  1. After completion of the trip, the full and final payment has to be done to the cab driver itself. The value of the final payment will be the total cost minus the advance payment. The final payment should be a cash payment as the driver might not be able to charge on card or may not accept cheques.
  2. In any case the final amount is less than the advance deposit, T20 Taxi will refund the excess amount back to the customer.
  3. A booking is denoted closed only after the full & final settlement is made by the customer.


3) Booking modifications

  1. Modification includes only modifications in the end date for a scheduled trip which can be extended or shortened. Any change to the start date will require cancellation of the trip and a re-booking, and cancellation policy will applicable.
  2. No additional charges need to be paid for modifications (extension or shorten). The final settlement will be done after the trip closure. The final settlement can involve either the customer paying an additional amount to cab driver or T20 Taxi refunding an excess amount to the customer.
  3. All modification requests should be done by calling at T20 Taxi customer support number. A response will be sent to you confirming any modification of the trip.
  4. If possible, Modifications are allowed even after trip commencement.