For Cab Services:

  1. All the cancellation requests should be done through T20 Taxi by calling at customer support number.
  2. In case the booking is cancelled more than 3 days (72 hours) before the pick-up time, no penalty will be charged and full advance will be refunded. The only amount deducted would be any transaction charges for refunding your money.
  3. In case the booking is cancelled 48-72 hours before the pick-up time 50% of the advance deposit will be deducted as penalty and the rest will be refunded.
  4. In case the booking is cancelled 0-24 hours before the pick-up time, 100% of the advance deposit will be deducted as penalty.
  5. In case the booking is cancelled after cab reached at pickup point, minimum 250 km is charged for outstation and 50% of 1 day local usage charge (8 hour-80 km) is applicable for local usage charge.

In the case of a break down or any accidents T20 Taxi will try its best to either supply another substitute vehicle or provide a refund for the balance amount. T20 Taxi has no obligation to provide this facility and is entirely at its discretion.

For Hotel Services:

  1. Cancellation policy is entirely depend upon the particular category of hotel booked
  2. Hotels are responsible for cancellation policies for reservations booked through T20 Taxi
  3. Such cancellation policies are displayed in the “description” section at the time of booking.